Our aim is to give you the highest possible standard of service. If you feel we have dropped our standards in any way please do not hesitate to contact us and speak to a member of staff about your concerns. We welcome any comments about our services and any suggestions you may have to improve the service we provide to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our pharmacist can give you further information upon request.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

Search for your local PALS on the NHS Choices web site at www.nhs.uk
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.